FAQ: frequently asked questions

If you already have a corresponding decree from the disability insurance fund, we will be happy to take care of the corresponding administrative work for you.
If you do not yet have a corresponding decree, we will be happy to help you.

We have some clients with alopecia.

We have some clients with alopecia.

We never deliver consignments on approval or selection.

Yes, if you already have the corresponding cost approval. Otherwise, we will be happy to help you with the relevant forms.

In principle, yes. However, the wig must hold well on your head, and possibly be additionally fixed.
However, it is recommended to wash the wig after each contact with salt or chlorinated water.

Wigs with straight hair can be brushed carefully. You should always use a brush without sharp bristles.
Wigs with wavy hair should not be brushed, but only shaken out.

Carnival wigs are effective wigs that are produced cheaply and are not expected to last long.

We do not send out any catalogues or documents on our range of wigs, these web pages are for your orientation.
However, the web pages are coded in such a way that a printout in A4 format in portrait or landscape will produce a good print result.

The lighter a wig is, the less warm it gives.
High-quality wigs are very light and do not give more warmth than your own hair.

No, we do not buy hair. We only buy hair from specialised suppliers.
Very likely, at least in Switzerland, you will hardly find anyone who will buy your hair from you.

Human hair wigs require more care and are heavier in weight than synthetic hair wigs.

Newer synthetic wigs are usually superior in quality to human hair wigs. Synthetic hair wigs are easier to care for and weigh less, which makes them more comfortable to wear.

Your doctor will tell you if you will lose your hair. It is advantageous for you if you choose and try on a wig before the therapy. This way we can find the most suitable model for you.

Human hair wigs can be dyed, but synthetic wigs never can.
It can be difficult to change the colour of human hair wigs because all hair is pre-treated. Therefore, colour changes should be avoided.

In principle, repeat orders could be placed for all models ever delivered.
If a model is still available, but no longer in the colour already delivered, this is quite possible. However, it should be borne in mind that models are mainly no longer available because better qualities are now common.
The delivery time for this is about two months and at least three models should be obtained at the same time.

Wigs can be stored at room temperature and normal humidity for almost any length of time.

The right colour can hardly be determined on the screen and with photos.
If you dye your hair, the colour designation of the hair colour also helps.

In principle, yes, but we recommend not doing this if possible, because the wigs are tailored to a specific hairstyle.
Forehead fringes, however, are always produced a little longer and usually need to be cut a little.

Wigs that are in stock with us can be delivered immediately.
Wigs that are in stock with our suppliers, the delivery time takes about 5 - 10 working days.
Wigs that are not in stock with our suppliers, the delivery time can be up to eight weeks.
Postal delivery in Switzerland takes about 3 working days, to neighbouring countries about 5 - 10 working days.

A well-fitting wig does not slip!

This is another term for wigs / toupees.

Zum einen ist der Preisunterschied mit den verschiedenen Qualitäten und dem Verarbeitungsaufwand verbunden. Langhaarperückenmodelle sind meistens teurer.
Zum anderen resultiert der Preisunterschied aber auch aus der Aktualität und der Besonderheit eines Modells, sowie der daraus resultierenden Anzahl der jeweils gefertigten Modelle.
Eigentliche Karneval-Perücken führen wir nicht.
Perücken die Sie täglich tragen möchten, erhalten Sie bereits ab etwa 400.- CHF und top gearbeitete mit Monofilament ab 600.- CHF.

It is like a silk blouse, with good care it will last for years!
If the necessary attention is paid to the care of the wig, it will certainly last for two years, after which signs of wear will appear. Older wigs, however, will still serve for a long time as a second wig or reserve.
Short-haired wigs can be worn longer than long-haired wigs. Long-haired wigs are clearly subject to greater wear and tear. Just as your own long hairstyle requires more maintenance than a short hairstyle.
If you are dependent on a wig, we recommend using at least two wigs alternately. This way, one wig can be washed and dried while you wear the other. This increases the life span of the wigs massively. In addition, it gives you personal security when you have a second wig to fall back on.

No, wigs and hairpieces cannot be exchanged.
If you are still unsure before making your purchase decision, we will gladly reserve the model for you for one week.

Unfortunately no.

Wigs can easily be disposed of with household waste.

Technically almost the same as hair extensions, but with the aim of obtaining more hair volume.

As the parcels are sent registered, a sender must be indicated.
However, the parcels are in neutral packaging.

We only deliver against prepayment.
Only existing customers are supplied against invoice, although we reserve the right to do so.
We accept: Prepayment, American Express, Mastercard, PayPal and Visa.

Fancy wigs are always good quality wigs, but because of their conspicuousness they are clearly recognised as wigs.

You can obtain this under:
Registration for AHV aids
Registration for adults: IV aids

Yes, to the flawless delivery of the products. But not to natural wear and tear or improper use.

Yes, send us a copy of your cost approval, we will take care of the administration for you.

The high-tech fibre is a very natural looking hair. It is heat resistant and also allows blow-drying and individual styling.

We would like to show you the exact colour of all wigs. Unfortunately, this is hardly possible. The hair shine, the colour nuances and the play of colours in the light cannot be convincingly represented.
The numbers indicate the basic colours. If several numbers are combined, the colours are mixed. The type of mixture is indicated with letters.
Examples:
S, P, L, N, G: colour rings
G, GD, T, M: natural mellow base / lighter tips
GT, GM, GL: strands light / dark
S, N: chargéed top of the head with the next lighter shade
R, L, LR, GMG, GMJ, TR, C: shades iridescent / composition colours

The Lace Front is a film attachment, a very light gauze at the base of the wigs' foreheads. This allows wigs to be worn without a brow.

Normal hairspray can bond with the synthetic hair in such a way that it can no longer be removed. Only use hairspray specially made for wigs.

A wig gets as dusty as your own hair, only the greasing of the wig is reduced compared to your own hair.
Consequently, wash your wig as needed.

We deliver to all European countries.
Please note that your country's customs will charge VAT.

No, we do not lend out wigs as a matter of principle.

Besides the wig brands listed on our websites, we can get you a few more brands.

We don't make made-to-measure wigs.
It's like dresses, ready-to-wear to made-to-measure.

In principle, yes. However, the wig should then be attached to the head.
However, chlorine and salt water damage the wig. Therefore, the wig must always be washed out well after swimming.
It is recommended to use an older wig for swimming.

In principle, yes. However, there is a risk of slipping. In addition, tangles form, especially with longer hair.

We only deliver after full payment has been received.
However, we accept various debit and credit cards.

We always deliver only after receipt of payment in full.
We are happy to accept all major debit and credit cards.

A light rain never harms a wig.
If you have been caught in heavy rain, it is best to let the wig dry itself on a wig stand. Do not use a hair dryer!

In principle, yes, but we advise you against it. Because whether what you want will really look the way you imagined is open to question. In addition, the delivery time for custom-made wigs is about two months and for price reasons you should order at least three identical wigs.

We do not send out any brochures or documents on our range of wigs, these web pages are for your orientation.
However, the web pages are coded in such a way that a printout in A4 portrait format will produce a good print result.

If you wear wigs every day, you should have at least three wigs.
Use two wigs alternately and a third one as a reserve.

Discounts are not possible on all prices shown. For more than one model in the same colour, please contact us.

As a matter of principle, we do not take back wigs and hairpieces, even if they have never been worn.
We only buy wigs from our suppliers.

For example, if you have chosen a wig from us but are not yet sure if it is the right one, we will gladly reserve the model for a week.

The hair changes colour along its length.
The hairline has a different colour than the rest of the hair.

You should avoid this, it damages every wig.
However, if you wear wigs regularly, you surely own several wigs, use a slightly older wig for this purpose.

No debe utilizar un secador de pelo para secar y peinar la peluca.
Si utilizas un secador de pelo, ponlo a baja temperatura.
Los modelos con fibras de alta tecnología pueden secarse con secador.
¡Nunca use una cabeza de poliestireno para esto!

We don't offer that. Please note our care products.

Hardly at all, but after a long time the hair becomes a little lighter.

Short-haired wigs can be worn for sports without any problems, but long-haired wigs are less suitable.

With thousands of possible wig models, it is not possible for us to have all models in stock.

Wigs should be stored at normal room temperature and humidity in the dark. It is best to use a wig stand so that air can circulate.

We recommend changing as little as possible on a wig. All models are designed by stylists, so the look is optimised with the style.

To a limited extent, yes, but each model should be altered as little as possible.
Models with high-tech fibres can be blow-dried.

Most women's wigs are made in one size, which roughly corresponds to a head circumference of 55 cm. Men's wigs are about 57 cm.
Individual models are available in larger or smaller sizes.
For wigs in small head sizes, the name often includes "small" or "small".
For wigs in large head sizes, the name often includes "large" or "big".
All wigs can be easily adjusted in size at the nape of the neck.

We carry a few men's wigs, as well as individual men's toupees.

The head circumference corresponds to the hat size and is measured in centimetres.

We have some transgender people as clients.

We have some clients with trichotillomania.

All prices in Swiss francs already include VAT.
Prices in euros do not include VAT, as it varies from country to country. For deliveries abroad, the postal service will charge VAT in addition.
For example, Germany: 19 % VAT.

A well-fitting wig will hold even in strong winds. If you feel insecure, you can tighten the adjustment straps a little tighter.

Human hair wigs should be transported on a wig head.
Synthetic wigs can be transported in a hair net and wrapped in tissue paper for a few hours in a suitcase and then stored on a wig stand.
In the case of extremely long wigs, it is advantageous to tie the hair into a plait.